Frequently Asked Questions!
Find answers to common inquiries about our products, services, and policies. Whether you have questions about orders, shipping, or customization, we're here to help!
DIAMOND & MATERIAL
⛭ What is Moissanite?
✧ Moissanite is a new category of gemstone with fire, brilliance and luster more than any other gemstones in the world including diamonds! It is NOT a cubic zirconia which is just a piece of glass but It is a gemstone which looks and lasts like a Diamond Forever.
⛭ Are Moissanite available in all shape & size?
✧ Yes, Moissanite are available in all shapes Like Round, Princess, Pear, Oval, Radiant, Trillion, Marquise, Emerald and Cushion. They are also available in all sizer from 0.05ct to 15.0ct.
⛭ Your Moissanite is Charles & Colvard Moissanite?
✧ No, we have our own manufacturing factory. All our Moissanite Diamonds are cut & polished by professional artisan of 4C's Diamond Jewelry Family. We have a team of gemologists who will inspect the diamonds before we stud them in jewelry.
⛭ Your Moissanite Diamonds are Certified?
✧ Yes, all our Moissanite Diamonds are certified and tested by International Laboratory. We give a physical authenticity certificate card of your diamond jewelry on request. You must pay a $50USD certification charge. You can also check the authenticity of diamonds from any International Laboratory in your country.
⛭ Which Material you used?
✧ All our Jewelry is make in Solid Gold Material. We offer following options 10KT, 14KT or 18KT Gold and 950 Platinum. The color of the gold can be chosen from White, Yellow or Rose.
⛭ Does your Jewelry comes with Metal Authenticity Stamp?
✧ Yes, all jewelry comes with metal authenticity stamps. Once your jewelry is ready to ship at our manufacturing unit after that we will send it to the International hallmarking laboratory they will check the metal authenticity & stamp on it.
⛭ Why Should I buy Moissanite Instead of Lab-Grown?
✧ Moissanite offers superior brilliance and fire compared to lab-grown diamonds at a more affordable price. Additionally, it is more durable and ethically sourced, making it a fantastic choice for those seeking both beauty and value.
⛭ Can I Customized Diamonds?
✧ Absolutely! We can create any diamond in any shape or size. Just share the details or an image with us, and we’ll craft it at our manufacturing facility.
⛭ Can you provide Jewelry in Lab-Grown or Natural Diamonds?
✧ Yes, we offer jewelry in both lab-grown and natural diamonds. You can choose the option that best suits your preferences and we will make it for you Instead of moissanite.
⛭ How hard is moissanite compared with diamonds?
✧ Yes, moissanite is a very hard stone, 9.25 in Mohs ranking, and this makes it scratch- and chip-resistant.
⛭ Is my order information secure?
✧ Yes, we use industry-standard encryption to protect your personal and payment information. We only share with those third parties that are involved in shipping or some other services that we provide to you.
⛭ What Is Moissanite Fire?
✧ Moissanite gems are known for their fire or dispersion, which is defined as a gemstone’s ability to split light to create a rainbow-like effect. Moissanite has more fire than any other gemstone - including diamond, ruby, sapphire, and emerald!
Design & Ordering
⛭ Do you offer custom design?
✧ Yes, we do. You have to share your dream jewelry images with us and we will create it for you.
⛭ How custom order work?
✧ We will be pleased to receive the customized and personalized order. We have a simple procedure for customized orders, the steps are as below...
- Start a conversation with one of our jewelry designers about your customized design. They will help you in the designing process of your jewelry also if you have a specific design in your mind send us a picture.
- We will create CAD (Computer Design) of your jewelry and send it to you for confirmation. If you need any changes you can let us know we will do changes according to your requirements.
- Once the CAD is approved from your side. We will Cut & Polish your Moissanite Diamond and start the jewelry manufacturing process.
- When your jewelry is ready to ship, we will share the Images & Videos of your jewelry and then ship it with an international courier company.
→ Hurry! Now you will have it in your hand in a short time.
⛭ Can I customize a 4C's Diamond design?
✧ Yes, most of our designs can be customized to suit your taste and lifestyle, as an example Moissanite can be replaced with Diamond, Sapphires or Emeralds, prong styles can be changes from traditional to claw. Simple design changes will add a extra minimal fee, if the ring design changes in a more significant way like two rings put together, larger or smaller stones are required, a design element is added or removed or if a design image is required, there will be additional charges, or the design may be considered custom at the designer's discretion. Contact Us to discuss the possibilities or to request a quote.
⛭ Why is buying diamonds from us the best choice?
As manufacturers of diamond jewelry, we use state-of-the-art cutting tools operated by skilled experts to meticulously cut and polish our diamonds, meeting the demands of discerning customers like you. For added assurance, every loose diamond or piece of diamond jewelry purchased from 4Cs Diamond Jewelry comes with a diamond certificate.
⛭ Can I order a 4C's Diamond Jewelry design with any center stone size & shape?
✧ Yes, all of our designs are meant to be customized with your choice of center stone and metal! Most work well with center stone sizes from 0.30 carats to 3.0 carats, and in many shapes like oval, pear, brilliant, etc. Contact Us for center stone size & shape changes.
⛭ Can I upgrade my Diamond in future?
✧ Crown Moissanite is proud to offer lifetime diamond upgrades*
⛭ Do you offer engraving?
✧ Yes, we offer Free engraving service on our all precious fine jewelry. After engrave we request to double-check on engraving and ask for the images of engraving before we ship it out to you.
⛭ Can I Buy a Setting Without Buying a Diamond?
✧ Yes We do sell only setting.
⛭ Do you accept orders over the phone?
✧ Yes. If you prefer to place your order over the phone, we are happy to assist you for all of your questions. Call Us
⛭ Is it possible for me to pay using two different Credit Cards?
✧ Yes, You can't pay using multiple credit cards. But Please contact us if you would like to pay with Multiple credit cards. We will split the bill in multiple invoices and then you can pay using multiple credit cards.
⛭ Do You Offer Payment Plans?
✧ Yes, we offer payment plans. You can make your payment in 3 different part of your total amount.
First: 35% Payment so we will start CAD design process and confirm with you before start manufacturing process. If you need any changes we will do as per your request.
Second: Another, 35% Payment. Now, we will start cutting & polishing process of your diamond and send the video of your forever one diamond.
Third: Rest of 30% Payment you have to play before we ship your jewelry. Once, your jewelry is ready to ship we will share the images & video to confirm with you and ship with express courier service.
⛭ Rush Order service available?
✧ Yes, we offer rush order service so that you will get your jewelry before the best moment of your life. We do not charge any extra money for rush orders, but please contact us our executives to get exact manufacturing timing at support@4csdiamondjewelry.com
Processing & Shipping
⛭ How long will my order take?
✧ Each piece of our fine jewelry is hand made especially for you, with love and care. Your beautiful piece of jewelry will be made in max. 2 to 3 weeks plus shipping time. Custom, Customized and Engraved pieces will require additional time. If you need earlier we offer Rush service Contact Us.
⛭ Do you ship Internationally?
✧ Yes, we ship our jewelry all over the world.
⛭ How do I track my order?
✧ Once, we dispatch your jewelry from our manufacturing unit after that we will update you with the tracking information so you can track your package. If you facing any error to track your jewelry please contact us at support@4csdiamondjewelry.com.
⛭ Can I change my shipping address before item ship?
✧ Yes, you can change the address before item ship from our manufacturing facility by sending a direct message, once the item is shipped out you can't change. We will not be responsible for any loss of parcel that occurs due to a wrong address.
⛭ Do I get order confirmation?
Yes, you will receive an order confirmation after placing your order. Our team will verify your order details and share a diamond video and CAD file for your review. Before shipping, we’ll also send you an image of your jewelry for final confirmation.
⛭ What shipping method is used?
We ship all domestic orders with FedEx two-day priority OR UPS Express shipping. For our international clients, we always ship with the quickest option via FedEx which typically varies between 2-5 business days depending on your location. To ensure your package arrives safely with both domestic and international orders, we require signature upon delivery. Alternatively, you can have your package held at your nearest FedEx facility and securely pick-up with a photo ID. Once your piece ships, our team will email you with a tracking number so you can keep an eye on the shipment.
Return, Resizes & Repairs
⛭ What is 4C's Diamond Jewelry Return & Refund Policy?
✧ We will accept return and exchange on most pieces. Items must be returned in unworn condition within 30 days of receipt. All returns will incur a 20% restocking fee. Read our Return & Refund Policy here.
⛭ The ring I ordered doesn’t fit. Can you resize it?
✧ Yes, absolutely. As long as it’s a 4C's Diamond Jewelry piece (that is not an eternity band version of one of our designs) we will resize it for free.
If you chose the “Eternity Band” style option for your ring, resizing incurs a $100 fee (as opposed to our standard complimentary service). You will be required to email us to confirm your ring size before we can begin production on your piece.
Contact Us for returns, resizing, and repairs at support@4csdiamondjewelry.com.
⛭ What if i want to cancel my order before shipping?
If we receive your cancellation request within 24hours- we will refund you the full amount-else 20% restocking fee will be deducted.
⛭ I accidentally damaged my jewelry! What do I do?
✧ Don’t worry. We’ll take care of you! We’re happy to repair any piece you purchased from our collection, and we stand by our work.
We’re proud to provide our limited lifetime warranty for all of our pieces. So rest easy—Whenever your piece needs servicing, know that we’ll handle it with genuine care for as long as you own it. For more details, please visit our Repairs page.
(By the way... You can even send your jewelry in to us for a FREE thorough cleaning and inspection, so you can always showoff that shimmer and sparkle you love!)
⛭ How to take care of jewelry?
✧ Jewelry care is a very important part once you use them on a regular basis. Read our blog to get tips to care jewelry at your home... READ
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